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Monday, May 20, 2024

New ‘Preventenance’ service to drastically reduce downtime


Datatrade’s newly launched Preventenance service will enable enterprises to be more proactive in their device maintenance and minimise downtime by pre-empting failures in their supply chain. The new managed service runs real-time health checks on printers, scanners, handheld computers and other electronic assets to spot likely failures and enable pre-emptive and timely repairs/replacements to be carried out. Customers taking Datatrade’s comprehensive Preventenance package will enjoy total visibility of their fleet and free access to the following: 24×7 call logging by Datatrade itself (not call centre); next business day on-site printer fix by Datatrade field engineer; device transitioning planning; staging and pre-configuration; installation and project management; device performance reporting; WEEE removal. Preventenance is vital for businesses that rely on uninterrupted supply chains. 01604 666666 I enquiries@datatrade.co.uk

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